Access affects wheelchair users, families with buggies, older visitors and people with sensory or neurodivergent needs. We follow the routes guests take, from parking to the exit, and identify what makes the visit harder for any guest. Recommendations are set out in order, from simple changes to design work. This is a design review, not a certified access audit. Where a formal audit is needed, we will say so and can bring in a registered access consultant.
When this service is appropriate
Not every guest can use the whole site. Typical indicators:
- Guests have raised questions or complaints about access.
- Routes, entrances or toilets have not been looked at in recent years.
- Works are planned and access should be designed in from the start.
Scope
- Arrival, parking, drop-off and entrances
- Routes, gradients, surfaces and resting points
- Toilets, changing places and baby change
- Queue lines, viewing areas, food and retail
- Signage, wayfinding and quiet spaces
- Access information published online
Deliverables
- Review report with photographs
- Recommendations, from simple changes to design work
- Draft access information for your website
Process
Brief
Site information and guest feedback on access.
On site
Following the routes guests take.
Report
Recommendations and visitor access information.
Indicative duration: 3 to 6 weeks, scoped to the site. The fee is fixed and confirmed in writing before work begins.
Performance measures
Guests able to use the whole site, access complaints, group visits kept. Measures are agreed at appointment and set out in the proposal.
Common questions
Is this a certified access audit? +
No. It is a design review. Where a formal audit is required, we will say so and can bring in a registered access consultant.
To discuss this service for a specific site, contact the studio. Enquiries are acknowledged by a director within one working day.